Winter's Tale FAQ

How do I log on to the Winter's Tale Stream?

You will receive an email at 5 pm PST after your purchase with the streaming link and password. This email will be separate from your receipt email and will take you to a password-protected Vimeo page.

The stream will be available to watch anytime between December 13-19. We recommend starting your viewing by 7 pm PST on December 19 to ensure you are able to see the entire production.

Those who purchase before 12/13 will receive the link when the stream premieres on 12/13.

When will I receive the link to view The Winter's Tale?

You will receive an email at 5 pm PST after your purchase with the streaming link and password. Those who purchased their tickets before 12/13 will receive the link once the stream premieres on the morning of 12/13.

Do I have to watch the show at a specific time?

Nope! The Winter's Tale will be available to watch anytime between December 13-19. We recommend starting your viewing by 7 pm PST on December 19 to ensure you are able to see the entire production.

What technology do I need to watch The Winter's Tale?

To join the event, you’ll need either a computer with web access or a smart device like a phone or ipad and a strong internet connection. 

If you,d like to watch the stream on your TV, here is an article that you can read for more information, and we encourage you to test the viewing link and technology before you want to watch.  Note: not all TVs and devices have this capability

Will you offer captioning?

Yes, the production is captioned. 

What if I need help?

Contact boxoffice@calshakes.org if you have any questions about your tickets or your viewing link. Note: the box office is only available via email on weekdays between 10-6 pm PST.

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